We help people in service and support roles communicate clearly in ways that
build trust, reduce frustration, and improve customer experience.
Specializing in environments where technical professionals support non-technical customers.
Who We Are:
Open Door Consulting, LLC is led by founder Erin Duba and supports small to mid-sized organizations in improving how staff communicate, collaborate, and serve the people they support.
In addition to team training and workflow support, we offer individual coaching to help professionals communicate more effectively in real workplace situations.
How We Help:
Improve communication across roles
Align on workflows & everyday tasks
Provide more consistent customer service experiences
Reducing misunderstandings between team members
Adjust to new software, tools & processes
Use internal guidance/organizational knowledge more effectively
